Towelie -- what sides of the story?
The guy explained what he had done. He was killing monsters automatically, using a healing thing or something once in awhile. He asked Blizzard what the problem was, and got a totally useless automated response. Then he tried to explain what he was doing, and got another automated response. There is no Blizzard side to the story, it's 100% automated responses. I don't blame him for being pissed off, he can't even talk to a person.