Clan x86

Technical (Development, Security, etc.) => General Security Information => Topic started by: Krazed on July 29, 2008, 03:59:28 pm

Title: EasyTech
Post by: Krazed on July 29, 2008, 03:59:28 pm

So, I'm the resident computer technician at my local Staples for their EasyTech (http://www.staples.com/sbd/cre/marketing/easytech/) program. The website doesn't list really what we do, because it's super out of date. Basically we do everything from Memory, Software, Drive Installs to Virus Removals and Data Retrieval.

My problem is that these customers come in for virus removals and it's really a free-for-all for me to get them off, since Staples really doesn't provide me with anything. So what would any of you guys really recommend to be a great tool for this, maybe if you know a pre-boot virus removal tool that would probably be my best bet. It's fine if it requires subscription or to be bought, I just need some ideas. Basically right now I use a variety of anti-spyware tools, norton tools, and some free anti-virus programs.

Title: Re: EasyTech
Post by: rabbit on July 29, 2008, 04:59:01 pm

Reformat!  But seriously, I've never had too much trouble with things, but you could try a LiveCD or something of DSL so you can remove/fix infected files without booting to Windows.

Title: Re: EasyTech
Post by: iago on July 29, 2008, 05:03:12 pm

Yeah, booting off a live CD (or a linux memory stick) and running an up-to-date scanner from there is probably a good idea, since malware tends to be extremely good at hiding.

Title: Re: EasyTech
Post by: MyndFyre on August 08, 2008, 01:45:13 pm

Quote from: Krazed on July 29, 2008, 03:59:28 pm

it's really a free-for-all for me to get them off

Epic.

Title: Re: EasyTech
Post by: Lead on August 12, 2008, 01:27:29 pm

The new Spybot S&D does a type of preboot scan.